Support

Check that the .htaccess files were uploaded. They are hidden, so enable “show hidden files” in your FTP client. If they are present, ask your host to enable mod_rewrite and allow .htaccess files with AllowOverride All. On IIS, URL Rewrite uses the web.config file.

Check that your PHP version and extensions meet the requirements, then look at the PHP error log in your hosting panel. To display the error temporarily, add define('PMS_DEBUG', 1); to config/config.php. Remove it once you have identified the issue.

Open Extensions and click Enable for Panda Multi Resorts. The message shown at your first login explains why the extension could not be enabled.

Enter your mailbox’s SMTP settings in Settings › Email settings and use a sender address on your own domain. Check the recipient’s spam folder too. SPF and DKIM records for your domain help improve delivery.

Your site must use HTTPS. Both Stripe keys must be in the same mode: test or live. The webhook must be configured for checkout.session.completed and checkout.session.expired. For PayPal, the Sandbox setting must match your application credentials.

Automatic tasks are not running on time. Check synchronisation on the Diagnostic screen and set up the cron job it recommends. See Automatic tasks for details.

Each platform refreshes imported calendars on its own schedule, so changes may not appear immediately. Check that you have supplied the calendar URL for the correct room and that your site is accessible over HTTPS.

No. Converted prices are shown for reference only. Guests pay in the site’s main currency, as stated on the booking page.

Yes. Install version 9 alongside your current site with a new, empty database, then run the importer. It transfers settings, properties, rates, bookings, accounts with their passwords, pages and media without modifying the old site. Follow the step-by-step documentation.

Yes. Multi Resorts Add-on provides the same engine separately for websites running Pandao CMS 8.2 or later. Booking features appear for visitors only when you publish your first property.

Yes. Multi Resorts is an extension for websites running Pandao CMS 8.2 or later. Pandao CMS Pro is sold separately. For both products in one download, with a shared installation wizard, choose Panda Multi Resorts.

On an existing site, the add-on leaves your pages, articles, menus, logo and contact details in place and does not install demo content automatically. Booking pages, menu entries and home page blocks appear when you publish your first property. The dashboard offers options to create a property or install the demo catalogue to try it.

No. Version 9 is a free update for existing Panda Multi Resorts buyers and already includes Pandao CMS. Download it from your Downloads page on CodeCanyon. You can import a version 4 to 8 site, including bookings and customers, by following the upgrade procedure.

Yes. Disable it on the Extensions page. With Pandao CMS 8.2.1 or later, its pages are automatically removed from menus, the sitemap and search, and its blocks disappear from your pages. With Pandao CMS 8.2.0, unpublish them as described in the documentation.

Check that the .htaccess files were uploaded. They are hidden, so enable “show hidden files” in your FTP client. If they are present, ask your host to enable mod_rewrite and allow .htaccess files with AllowOverride All. On IIS, URL Rewrite uses the web.config file.

Check that your PHP version and extensions meet the requirements, then look at the PHP error log in your hosting panel. To display the error temporarily, add define('PMS_DEBUG', 1); to config/config.php. Remove it once you have identified the issue.

Open Extensions and click Enable for Panda Resort. The message shown at your first login explains why the extension could not be enabled.

Enter your mailbox’s SMTP settings in Settings › Email settings and use a sender address on your own domain. Check the recipient’s spam folder too. SPF and DKIM records for your domain help improve delivery.

Your site must use HTTPS. Both Stripe keys must be in the same mode: test or live. The webhook must be configured for checkout.session.completed and checkout.session.expired. For PayPal, the Sandbox setting must match your application credentials.

Automatic tasks are not running on time. Check synchronisation on the Diagnostic screen and set up the cron job it recommends. See Automatic tasks for details.

Each platform refreshes imported calendars on its own schedule, so changes may not appear immediately. Check that you have supplied the calendar URL for the correct room and that your site is accessible over HTTPS.

Yes. Install version 9 alongside your current site with a new, empty database, then run the importer. It transfers settings, property details, rooms, rates, bookings, accounts with their passwords, pages and media, preserving page URLs. The old site is left intact. Follow the step-by-step documentation.

Yes. Panda Resort Add-on provides the same engine separately for websites running Pandao CMS 8.2 or later. Booking features appear for visitors only when you publish your property.

Yes. Upload Multi Resorts Add-on over your existing site to manage several properties while keeping all your data. There is no need to reinstall or import anything. See the documentation.

Yes. Panda Resort is an extension for websites running Pandao CMS 8.2 or later. Pandao CMS Pro is sold separately. For both products in one download, with a shared installation wizard, choose Panda Resort.

On an existing site, the add-on leaves your pages, articles, menus, logo and contact details in place and does not install demo content. The Rooms page, its menu entry and home page blocks appear when you publish your property. The dashboard guides you through creating it.

No. Version 9 is a free update for existing Panda Resort buyers and already includes Pandao CMS. Download it from your Downloads page on CodeCanyon. You can import a version 4 to 8 site, including bookings and customers, by following the upgrade procedure.

Yes. Upload Multi Resorts Add-on over your existing site to manage several properties while keeping all your data. There is no need to reinstall or import anything. See the documentation.

Yes. Disable it on the Extensions page. With Pandao CMS 8.2.1 or later, its pages are automatically removed from menus, the sitemap and search, and its blocks disappear from your pages. With Pandao CMS 8.2.0, unpublish them as described in the documentation.

Check that the .htaccess files were uploaded. They are hidden, so enable “show hidden files” in your FTP client. If they are present, ask your host to enable mod_rewrite and allow .htaccess files with AllowOverride All. On IIS, URL Rewrite uses the web.config file.

Check that your PHP version and extensions meet the requirements, then look at the PHP error log in your hosting panel. To display the error temporarily, add define('PMS_DEBUG', 1); to config/config.php. Remove it once you have identified the issue.

Enter your mailbox’s SMTP settings in Settings › Email settings and use a sender address on your own domain. Check the recipient’s spam folder too. SPF and DKIM records for your domain help improve delivery.

Install version 8 alongside your version 7 site, on the same hosting account, with a new, empty database. Open Settings › Database › Import a Pandao CMS 7 site to transfer content, accounts, media and settings while preserving page URLs. The importer only reads the old site and does not change it. Follow the step-by-step documentation.

Open the Diagnostic screen in the admin panel. It checks PHP, the database, the server and automatic tasks, then provides a report you can paste into your support request. The report contains no passwords. See Diagnostic for details.

Yes. Install Panda Resort Add-on for a single hotel, resort or guest house, or Multi Resorts Add-on for several properties, through the Extensions page. Both add rooms, rates, online bookings and payments, calendar synchronisation and guest reviews. Your existing content stays in place; booking pages and blocks appear when you publish your first property.

Google Maps requires an API key. Create one in the Google Cloud console with the Maps JavaScript API and Places API enabled, then add it to the Google Maps script as shown in the plugin documentation.

With request: 'strict', a place must match every selected filter. Check that there are places in the selected categories and that no dropdown is left on its default value.