Support

The .htaccess files were not uploaded (they are hidden: show hidden files in your FTP client), or the server ignores them. Ask your host to turn on mod_rewrite and allow .htaccess files (AllowOverride All). On IIS, URL Rewrite reads the web.config file.

Check the version and the extensions of PHP against the requirements, then the PHP error log of your hosting panel. define('PMS_DEBUG', 1); in config/config.php shows the error for a while; remove it afterwards.

Open Extensions and click Enable on Panda Multi Resorts: the message of the first login tells why it could not be enabled.

Give the SMTP server of your mailbox in Settings › Email settings, with a sender address of your own domain, and look in the spam folder. SPF and DKIM records on your domain help delivery a lot.

The site must be served in HTTPS. Stripe keys must both be test keys or both live keys, and the webhook must use the events checkout.session.completed and checkout.session.expired. For PayPal, Sandbox must match the credentials of the application.

The automatic tasks are late. Check the synchronisation in the Diagnostic screen and add the cron job it gives you (Automatic tasks).

Platforms read your calendar every 2 to 3 hours. Check that you gave them the address of the right room, and that your site is reachable in HTTPS.

No. As on the booking platforms, the conversion is an indication: guests pay in the main currency of the site, which the booking page tells them.

Yes. Install version 9 beside your current site (with a new, empty database) and run the importer: it reads the old site and brings settings, hotels, rates, bookings, accounts with their passwords, pages and media. The old site is never modified. The step-by-step procedure is in the documentation.

The default price of a room is not used to check availability. Add rates for each room in Admin › Modules › Rates, with a Number of people and a Price / night (price per room) or a Price / extra adult or child / night (price per person).

Check Admin › Settings › Email settings. Prefer SMTP with authentication, and use the port and encryption of your provider: SSL on port 465, TLS on port 587.

Give each page and article an alias (the part shown in the URL) for each language, in Admin › Modules › Pages or Articles. Then make sure htaccess.txt was renamed .htaccess and that {DOCBASE} on line 67 was replaced by the document root: RewriteRule ^ - [E=BASE:/] [L] at the root, or [E=BASE:/test/] for a site in the /test sub-folder.

Create a translation file for your language in /js/plugins/jquery.event.calendar/js/languages/, named with the two-letter ISO code of the language: jquery.event.calendar.en.js for English.

Google Maps requires an API key. Create one in the Google Cloud console and paste it in the settings of the admin panel.

If your server does not do it, add these lines to .htaccess after RewriteEngine On:

RewriteCond %{HTTPS} !=on
RewriteRule .* https://%{HTTP_HOST}%{REQUEST_URI} [R=301,L]

Version 8.0.0 changed every file. Download the latest version, replace all the files except the images and your own CSS files, and add the prefix PMS_ in front of every constant name in /common/config.php. Back up files and database first. The changes of each version are in the changelog.

The .htaccess files were not uploaded (they are hidden: show hidden files in your FTP client), or the server ignores them. Ask your host to turn on mod_rewrite and allow .htaccess files (AllowOverride All). On IIS, URL Rewrite reads the web.config file.

Check the version and the extensions of PHP against the requirements, then the PHP error log of your hosting panel. define('PMS_DEBUG', 1); in config/config.php shows the error for a while; remove it afterwards.

Give the SMTP server of your mailbox in Settings › Email settings, with a sender address of your own domain, and look in the spam folder. SPF and DKIM records on your domain help delivery a lot.

Install version 8 as a new site beside your version 7 site, on the same hosting, with a new empty database. Then open Settings › Database › Import a Pandao CMS 7 site: the import reads the old site without changing it and brings its content, accounts, media and settings, each page keeping its address. The step-by-step procedure is in the documentation.

Open the Diagnostic screen of the administration: it checks PHP, the database, the server and the automatic tasks, and gives a report to paste in your support request, without any password (Diagnostic).

Google Maps requires an API key for every site created after June 2016. Create a key in the Google Cloud console with the Maps JavaScript API and Places API enabled, and add it to the Google Maps script as shown in the documentation of the plugin.

With request: 'strict', a place must match every selected filter. Check that the selected categories have places, and that no select list is left on its default value.

Not since version 1.1.0: the plugin stops when a request returns fewer items than asked.

No. The photos are used for the preview only; replace them with yours.

Google Maps requires an API key: create one in the Google Cloud console and add it to the script tag of the contact page.